Return policy
PLEASE NOTE THAT WE DO NOT RETURN FOR FREE, A FEE WILL BE CHARGED.
Returning your order
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the relevant parts, components and the packaging has
arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. products where hygiene is important have been thoroughly cleaned before the return process
process begins.
4. The product has been found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will
the return will be officially recognized within this period.
*We reserve the right to refuse returned goods if we suspect that the goods have been used
or damaged through no fault of our own.
How can I return my order?
If your order fulfils the above conditions, please do the following to begin the
the return process.
Send an email to: info@dolcesydney.com
Make sure the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will then talk to you and give you the return address.
Never return to sender, we will send you the correct address when you have asked us to.
Asked us to do so. You, the customer, are responsible for the shipping costs of returning the
the product.
Returning your order
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you have ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the relevant parts, components and the packaging has
arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. products where hygiene is important have been thoroughly cleaned before the return process
process begins.
4. The product has been found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. A return will be processed within 7 working days and if the conditions are met, the return will
the return will be officially recognized within this period.
*We reserve the right to refuse returned goods if we suspect that the goods have been used
or damaged through no fault of our own.
How can I return my order?
If your order fulfils the above conditions, please do the following to begin the
the return process.
Send an email to: info@dolcesydney.com
Make sure the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will then talk to you and give you the return address.
Never return to sender, we will send you the correct address when you have asked us to.
Asked us to do so. You, the customer, are responsible for the shipping costs of returning the
the product.
DOLCESYDNEY
The consumer has a right of withdrawal in accordance with the following provision if
the consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party designated by you
who is not the carrier, has received or accepted the last goods.
As we work with a fully automated system, orders are fulfilled as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
upon receipt of the goods.
To exercise your right of withdrawal, you must inform us DolceSydney
by means of a clear
statement (e.g. by e-mail) of your decision to withdraw from this contract. The withdrawal is
completed when we have received the goods. The costs of returning the goods shall be borne
by the buyer.
Registration of shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control.
No control over. If the goods are already on their way to you, cancellation is not possible. You are kindly requested to
wait until you have received the goods and then return them to us. You can of course inform
us in advance of your cancellation.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
Confirmation.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you,
with the exception of delivery costs (with the exception of additional costs resulting from the fact that
you have chosen a form of delivery other than the cheapest standard delivery that we
standard delivery that we offer), without delay and no later than fourteen days from the day on which we have
receive notification of your withdrawal from this contract and receipt of the goods. For this
reimbursement we will use the same means of payment that you used for the original
transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for
this refund.
** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.