FAQ
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and respond quickly. We usually respond within 24 hours of receiving a message or email.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is only sometimes possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it ships.
There's no guarantee we can do this, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on the current volume.
GENERAL INFORMATION ABOUT SHIPPING:
Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). Once you place your order, it takes 1-3 days to prepare it and the order is 7-14 days in transit.
WILL MY ORDER BE DELIVERED IN A PACKAGE?
Depending on the size of your order, you may receive multiple packages that may arrive 1-2 business days apart.
SOLD OUT/BACKORDER ITEMS:
If any of your items are out of stock, we will notify you by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.
ADDRESS CHANGES:
If you discover an error, please email us as soon as possible with your name and order number so that we can try to locate your package before it ships.
There is no guarantee that we can change the address, especially if the package leaves our warehouse, but we will do everything we can!
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the homepage or in the main menu and enter your tracking number to see where your package is. If you need further assistance, we are always here to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.
WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If an item you've purchased is missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee that is valid for 30 days before your order is delivered, so make sure to contact us within this period. You can contact us via the 'Contact us' tab or send us an email at info@majasydney.com
What condition must the products be in to be returned?
All products must be returned in the same condition as they were received (in original packaging and unused).
Who pays the shipping costs?
For defective products, we cover these costs for you. However, for all other returns (including complaints) you have to pay the actual return shipping costs.
We answer messages and emails in the order they are received and respond quickly. We usually respond within 24 hours of receiving a message or email.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is only sometimes possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it ships.
There's no guarantee we can do this, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on the current volume.
GENERAL INFORMATION ABOUT SHIPPING:
Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). Once you place your order, it takes 1-3 days to prepare it and the order is 7-14 days in transit.
WILL MY ORDER BE DELIVERED IN A PACKAGE?
Depending on the size of your order, you may receive multiple packages that may arrive 1-2 business days apart.
SOLD OUT/BACKORDER ITEMS:
If any of your items are out of stock, we will notify you by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.
ADDRESS CHANGES:
If you discover an error, please email us as soon as possible with your name and order number so that we can try to locate your package before it ships.
There is no guarantee that we can change the address, especially if the package leaves our warehouse, but we will do everything we can!
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the homepage or in the main menu and enter your tracking number to see where your package is. If you need further assistance, we are always here to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.
WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?
If an item you've purchased is missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee that is valid for 30 days before your order is delivered, so make sure to contact us within this period. You can contact us via the 'Contact us' tab or send us an email at info@majasydney.com
What condition must the products be in to be returned?
All products must be returned in the same condition as they were received (in original packaging and unused).
Who pays the shipping costs?
For defective products, we cover these costs for you. However, for all other returns (including complaints) you have to pay the actual return shipping costs.